onlinesupport

High-performance WiFi network for 2000+ users

CASE STUDY

IT support and communications company Intellium Technology has built a high-performance wireless network capable of supporting more than 2000 simultaneous connections at Victory Convention Centre in Auckland.

PROJECT INCLUDED:

Chris says having an IT support provider he can rely on, “makes my life really easy.” “That part of the business is covered and if there are any issues we know it’s going to be taken care of,” he says.

Chris Adams
Victory Convention Centre

Victory Convention Centre boasts a bespoke 2200-seat, tiered auditorium, curving front foyer and spacious break-out rooms and hosts concerts and conferences, symposiums, and small exhibitions and expos. 

WiFi was previously provided to the venue by Intellium to the foyer, breakout rooms and in the auditorium, but was limited to the stage area and desk.

Chris Adams, Victory Convention Centre Venue Manager, says the expectation in the past was that people in the auditorium would have their phones turned off as they are attending a show or event.

“But in recent times things have changed and with a lot of events there’s an expectation that those in the audience need to participate either via an app or access to WiFi,” he explains.

“That’s when we engaged Intellium to see how we can find a solution by increasing the coverage and giving more people access.”

 

The solution

Intellium surveyed the convention centre site with radio equipment to determine how best to design the new wireless network.

The brief provided a welcome challenge as up to 2000 devices would potentially be accessing the service at the same time in a compact and irregular space and the service needed to be seamless.

Intellium recommended using Ubiquiti UniFi technology, which is used to provide WiFi to large stadiums in the United States. Within a month of starting the project, the new equipment was installed, tested and performing well.

“I needed everything to be done by a certain date,” says Chris.  

“What makes it difficult with this venue is the events and needing to schedule work around that so there’s no interruption or down time.

“Intellium was really flexible and worked around our schedule. They were very efficient, and everything was in on time, which was very impressive.”

Intellium has provided IT support to Victory Convention Centre for nearly five years and the two companies have built a strong partnership.

“They have a good understanding of how we operate and how important it is for us as a venue to do everything to a very high standard,” says Chris.

The first real-life tests of the network were in April 2019 with 500 participants at a conference discussing cyber-hacking and a graduation ceremony that was live-streamed and the networked performed well at both, he says.

 

The service

In the conference centre business, having a really good quality WiFi network is “priceless”, particularly for the large and reputable companies that make use of Victory’s spaces.

Intellium provides a fully monitored and managed Network as a Service (NaaS) solution for Victory Convention Centre.

Chris says having an IT support provider he can rely on, “makes my life really easy.”

“That part of the business is covered and if there are any issues we know it’s going to be taken care of,” he says.

Dale Daniels, Intellium Director, Infrastructure, says wireless networks for high density locations such as the Victory Convention Centre are sometimes deployed but left unmanned and unmonitored and with no real design to the service, resulting in a poor experience for the user.

To provide a great customer experience, the network needs to be well designed, managed and monitored.

Intellium used a mixture of UniFi Basestation XG – high capacity software-controlled access points - and UniFi AC Mesh in conjunction with specialised UMA-D directional antennas to provide ‘in-fill’ signal at the convention centre. It meant the user experience was seamless form both a hand-over between access points and the speed to high bandwidth connections/downloads.

The project involved the highest number of devices being simultaneously connected to a wireless network for Intellium and illustrates the New Zealand owned and operated company’s ability to successfully implement a complex high-capacity network.

 

More Case Studies

CASE STUDY

World Vision

PROJECT INCLUDED:

For over 60 years, World Vision has been working towards eliminating poverty and its causes. World Vision NZ provide relief in emergency situations, work on long-term community development projects and advocate for local and global political change to assist millions of people worldwide.

read case study

CASE STUDY

Paper Plus

PROJECT INCLUDED:

Paper Plus Group originally started in 1983, and is now New Zealand's largest book and stationery retailer with over 115 stores nationwide. The Company operates three retail brands - Paper Plus, Paper Plus Select, Take Note and a sub brand known as Paper Plus Office.

read case study

PROJECT INCLUDED:

It's not just inbound email threats that keep Fisher and Paykel Finance Information Systems Manager Malcolm Jenkins awake at night, it's the potential for highly confidential customer and company information to leak out.

read case study

PROJECT INCLUDED:

Operating from 16 locations Cooper & Co is an award-winning team in the Harcourt's group, for the Northern region and nationally. Harcourt's is the largest Real Estate Company in New Zealand with a trusted history dating back to 1888

read case study

CASE STUDY

Mitre 10 Mega

PROJECT INCLUDED:

Nees Hardware & Building Supplies Limited is a New Zealand owned and operated DIY company located in Wellington. The business operates 3 MEGA stores situated in Petone, Upper Hutt and a newly built facility in Porirua. The business originates back to 1875, when founder Carl Nees opened a saw doctoring business in Courtenay Place, Wellington.

read case study

PROJECT INCLUDED:

Harcourts is the largest Real Estate Company in New Zealand with a trusted history dating back to 1888. Harcourts Gold Real Estate is proudly owned and operated by John and Lynette McFadden and Cameron Bailey. The business consists of five residential real estate offices and a property management company in Christchurch.

read case study

CASE STUDY

Ambient Design

Ambient Design is a New Zealand based software development company specializing in creative tools for artists. Working across desktop and mobile platforms it focuses on creating natural tools with intuitive interfaces. Allowing artists from all backgrounds the digital tricks to get realistic results.

read case study

CASE STUDY

Stride Property

PROJECT INCLUDED:

Aerohive Wi-Fi solution delivers invaluable customer insights and identifies shopper preferences

read case study

CASE STUDY

Bus Travel NZ

PROJECT INCLUDED:

Leopard Coachlines has been in operation for over 40 years whilst Bus Travel NZ joined the Leopard family in 2008. Together the brands supply a broad range of passenger services ranging from urban to in-bound high-end tours and VIP corporate work nationwide.

read case study